Analisis Pelaksanaan Reformasi Birokrasi Dalam Pelayanan Publik Di Kecamatan Muara Jawa Kabupaten Kutai Kartanegara

Abstract

Bureaucratic reform is essential for establishing effective governance and accelerating national development. This study was conducted at the Muara Jawa District Office in Kutai Kartanegara Regency. It employed a descriptive-qualitative research method, focusing on the efficiency, effectiveness, and productivity of the bureaucracy, as well as the obstacles hindering its implementation. The study involved the Muara Jawa District Office and the local community as informants. Data collection techniques included observation, interviews, and document analysis. Data analysis utilized the interactive model proposed by Miles and Huberman (as cited in Sugiyono). The findings indicate that bureaucratic reform regarding public services in the Muara Jawa District has been implemented quite effectively, as employees perform duties aligned with the E-Kinerja (electronic performance) system and established Standard Operating Procedures (SOPs). While the process cannot yet be considered fully efficient—due to issues with employee punctuality—the district has successfully generated the outputs and services required by the community. However, several challenges remain, such as a shortage of human resources and a lack of information regarding the requirements the public must fulfill