Pemanfaatan Media Banner Edukasi untuk Peningkatan Kualitas Informasi Pelayanan Kesehatan di RS Siti Miriam Lawang
DOI:
https://doi.org/10.30872/p29tvb51Keywords:
banner edukasi, jadwal dokter, pelayanan kesehatanAbstract
Pelayanan informasi kesehatan yang efektif berperan penting dalam meningkatkan kualitas pelayanan dan kepuasan pasien di rumah sakit. Berdasarkan hasil observasi di Rumah Sakit Siti Miriam Lawang, penyampaian informasi jadwal pelayanan dokter masih belum optimal sehingga pasien sering mengalami kebingungan dan harus menanyakan jadwal praktik secara langsung kepada petugas pendaftaran. Kondisi tersebut menyebabkan meningkatnya beban kerja petugas serta kurang efektifnya proses pelayanan informasi. Kegiatan ini bertujuan untuk meningkatkan kualitas informasi pelayanan kesehatan melalui pemanfaatan media banner edukasi jadwal pelayanan dokter. Metode yang digunakan yaitu pendekatan PDCA (Plan, Do, Check, Action) dengan teknik pengumpulan data melalui observasi dan umpan balik pasien. Tahap perencanaan dilakukan dengan mengidentifikasi permasalahan dan merancang media banner, tahap pelaksanaan dilakukan melalui pemasangan banner pada area strategis rumah sakit, tahap evaluasi dilakukan melalui observasi terhadap efektivitas penggunaan banner, dan tahap tindak lanjut dilakukan melalui perbaikan media informasi secara berkelanjutan. Hasil kegiatan menunjukkan bahwa penggunaan banner edukasi mampu meningkatkan pemahaman pasien terhadap jadwal pelayanan dokter, mengurangi pertanyaan berulang kepada petugas, serta meningkatkan efektivitas komunikasi pelayanan kesehatan. Kesimpulannya, media banner edukasi dapat menjadi sarana informasi yang efektif dalam mendukung peningkatan kualitas pelayanan kesehatan di Rumah Sakit Siti Miriam Lawang.
Downloads
Published
Issue
Section
License
The copyright of this article is transferred to Jurnal Abdimas Mulawarman and when the article is accepted for publication. The authors transfer all and all rights into and to paper including but not limited to all copyrights in the Jurnal Abdimas Mulawarman. The author represents and warrants that the original is the original and that he/she is the author of this paper unless the material is clearly identified as the original source, with notification of the permission of the copyright owner if necessary. The author states that he has the authority and authority to make and carry out this task.
The author states that:
- This paper has not been published in the same form elsewhere.
- This will not be submitted elsewhere for publication prior to acceptance/rejection by this journal.
A Copyright permission is obtained for material published elsewhere and who require permission for this reproduction. Furthermore, I / We hereby transfer the unlimited publication rights of the above paper to Jurnal Abdimas Mulawarman. Copyright transfer includes exclusive rights to reproduce and distribute articles, including reprints, translations, photographic reproductions, microforms, electronic forms (offline, online), or other similar reproductions.
The author's mark is appropriate for and accepts responsibility for releasing this material on behalf of any and all coauthor. This Agreement shall be signed by at least one author who has obtained the consent of the co-author (s) if applicable. After the submission of this agreement is signed by the author concerned, the amendment of the author or in the order of the author listed shall not be accepted.
Rights / Terms and Conditions Saved
- The author keeps all proprietary rights in every process, procedure, or article creation described in Work.
- The author may reproduce or permit others to reproduce the work or derivative works for the author's personal use or for the use of the company, provided that the source and the Jurnal Jurnal Abdimas Mulawarman copyright notice are indicated, the copy is not used in any way implying the Jurnal Abdimas Mulawarman approval of the product or service from any company, and the copy itself is not offered for sale.
- Although authors are permitted to reuse all or part of the Works in other works, this does not include granting third-party requests to reprint, republish, or other types of reuse.
